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Refund Policy

Refund and Return Policy : You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund. Due to health reasons, we will not offer refunds on opened skincare items.

  • The number of days a customer has to notify you that they want to return the item.

    • ​30 days from the invoice date

  • What type of refund you’ll give or whether you offer an exchange, a replacement, or store credit.

    • ​Refund

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  • Who will pay for the return shipping?

    • Essenza will pay the return shipping

  • What is required to make the return?

    • Proof of purchaseOriginal packaging

Product Warranty Policy : Explain that the following details should be included in a product warranty.You may get a replacement warranty within 30 days of purchase. You must contact Essenza within 30 days via the website, or call for more information. Warranty does not cover misuse or improper handling of product.

  • The time period that the warranty covers

    • Warranty for 30 days after purchase

  • Instructions about how the customer can obtain the warranty service.

    • Contact Essenza within 30 days

    • Submit proof of purchase

    • Call Essenza for more information

  • Details of the services that will be provided under the parameters of the warranty.

    • Replacing the item

    • Misuse and improper handling of the product

  • Specific problems or issues that the warranty will not cover. For example, if the customer drops the item and it breaks, is the resulting damage covered under the warranty?

    • No, misuse and improper handling are not covered.

  • Research state law for mandated warranty regulations. Different states have different laws and regulations regarding warranties. Make sure that the company is abiding by applicable state laws.

    • Michigan state warranty law recognizes both express and implied warranties, which are legal guarantees for products and services. Express warranties are created by specific statements, while implied warranties are imposed by law and ensure goods are merchantable and fit for their ordinary purpose. The law also includes specific provisions for certain areas like construction, appliance repair, and motor vehicle warranties, and has a four-year statute of limitations for breach of warranty claims.

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